son101 Frequently Asked Questions

Creating a son101 account takes less than three minutes. Visit the son101 website, click the registration button, and fill in your full name, date of birth, email address, and mobile number. Choose a strong password, agree to the Terms and Conditions, and submit. You will receive a confirmation message on your registered mobile number. You must be 21 years or older to register.

son101 requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID) or a valid passport are both accepted. You will also need to provide proof of your current address, such as a recent utility bill or bank statement. Upload clear, colour photographs or scans of both sides of your ID through your account settings. Verification is usually completed within 24 hours.

The minimum age to register and play on son101 is 21 years old. This requirement applies to all players in Bangladesh without exception. son101 verifies player age during the KYC process and will suspend any account where the registered player is found to be under 21. Underage gambling is strictly prohibited on our platform.

To reset your son101 password, click the "Forgot Password" link on the login page. Enter the email address or mobile number associated with your account and you will receive a password reset link or OTP code. Follow the instructions in the message to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact our support team at [email protected].

No — son101 strictly allows one account per person. Registering multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact customer support rather than creating a new account.

To close your son101 account, contact our support team at [email protected] and submit a formal account closure request. Before closing, ensure you have withdrawn any remaining balance, as funds left in a closed account may require additional verification steps to release. Account closure requests are typically processed within 3 business days. If you are considering closure for responsible gaming reasons, we recommend exploring our self-exclusion and time-out tools first.

To deposit via bKash on son101, log into your account, navigate to the Deposit section, and select bKash as your payment method. Enter your deposit amount and follow the on-screen instructions to complete the transaction through your bKash app or bKash USSD menu. bKash deposits on son101 are processed instantly in most cases. The minimum deposit via bKash is ৳500.

Nagad deposits on son101 are credited to your account almost instantly — typically within 1 to 5 minutes of completing the transaction on the Nagad platform. If your deposit has not appeared after 10 minutes, take a screenshot of your Nagad transaction confirmation and contact son101 support with the reference number so our team can investigate and credit the amount manually if needed.

The minimum withdrawal amount on son101 is ৳500. Withdrawals are processed to your registered payment method — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported bank accounts. Your withdrawal method must match the payment method used for your most recent deposit. Withdrawal requests are typically reviewed and processed within 1 to 24 hours, depending on your verification status and chosen method.

son101 does not charge any internal processing fees on deposits or standard withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their own transaction charges, which are outside son101's control. We recommend checking with your payment provider for their current fee schedule. Bonus-funded withdrawals may be subject to wagering requirements before they can be processed.

son101 supports a wide range of payment methods for Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, City Bank, Visa, and Mastercard. Mobile financial services like bKash and Nagad are the most popular options due to their speed and availability across Dhaka, Chittagong, Sylhet, and all other divisions of Bangladesh.

Withdrawal delays on son101 are most commonly caused by incomplete KYC verification, unmet wagering requirements on bonus funds, or a mismatch between your deposit and withdrawal payment methods. In some cases, our security team may place a temporary hold for fraud prevention review. If your withdrawal has been pending for more than 24 hours, contact support at [email protected] with your account username and transaction reference number.

Yes — son101 offers a comprehensive cricket betting market that covers the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and international test and ODI series featuring the Bangladesh Tigers. You can bet on match outcomes, top run-scorer, top wicket-taker, over/under totals, live in-play markets, and more. Cricket is one of the most popular betting categories on son101 among Bangladeshi players.

son101 hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel slots, modern 5-reel video slots, progressive jackpot slots, and Megaways titles. You can browse the full slots catalogue from the Slots section of the site. Games are filtered by provider, theme, volatility, and RTP so you can find the right fit for your playing style.

Yes — son101 offers a fully featured live casino powered by Evolution Gaming and Ezugi, two of the industry's most respected live dealer providers. You can play live Baccarat, Roulette, Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and game show titles like Crazy Time and Lightning Roulette. All live tables are streamed in HD with real dealers and real-time interaction, accessible directly from your browser without any download required.

Yes — son101 is fully optimised for mobile play on both Android and iOS devices. The platform runs in your mobile browser without requiring any app download or installation. All games, account management features, deposit and withdrawal tools, and customer support are available through the mobile browser experience. The son101 interface is designed specifically for smaller screens, with large tap targets and fast loading times on mobile data connections.

The RTP on son101 slot games varies by title and provider, but most games in our library have RTPs ranging from 94% to 97%. RTP is a theoretical long-term average and does not guarantee individual session results. You can check the RTP of any specific game by clicking the information or help icon within the game interface. son101 only partners with certified game providers whose RTP figures are independently audited.

son101 offers a welcome bonus for new players on their first deposit. The bonus is credited automatically when you complete your first qualifying deposit — no promo code is required. Welcome bonus terms, including the minimum deposit amount, bonus percentage, and wagering requirements, are published in the Promotions section of the site. Players must complete the full wagering requirement before any bonus-derived winnings can be withdrawn.

Wagering requirements on son101 specify how many times you must wager your bonus amount before the associated winnings become eligible for withdrawal. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-funded winnings. Different games contribute differently toward the wagering requirement — slots typically count 100%, while table games may contribute less. Full details are in each bonus's specific terms.

Yes — son101 runs free spins promotions on selected slot titles as part of seasonal campaigns, deposit bonuses, and loyalty rewards. Free spins are credited to your account automatically when the qualifying condition is met (such as making a qualifying deposit during a promotional period). Winnings from free spins are subject to the wagering requirement stated in the relevant promotion's terms and conditions.

son101 rewards regular players through an ongoing loyalty programme. Players accumulate points based on their real-money wager activity, which can be exchanged for bonus credit, free spins, or cashback offers. Higher activity levels unlock access to improved reload bonuses, faster withdrawal processing, and dedicated account management. Full details about the loyalty programme tiers and point values are available in the Promotions section of the son101 platform.

son101 operates as a safe and reliable platform, protecting all player data and transactions with 256-bit SSL encryption. All games on the platform are provided by internationally certified software studios including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming — each independently audited for fairness and RNG integrity. son101 uses industry-standard KYC, AML, and fraud prevention systems to maintain a secure environment for all Bangladeshi players.

son101 protects all personal and financial data using 256-bit SSL/TLS encryption on all data transmissions. Sensitive data including passwords and payment information is stored in encrypted form and never held in plaintext. Access to player data within son101's systems is restricted to authorised personnel only. You can further protect your account by enabling two-factor authentication (2FA) in your account security settings. son101's full data practices are described in the Privacy Policy.

If you feel gambling is negatively affecting your life, son101 offers a self-exclusion tool that deactivates your account for a minimum of 6 months up to a maximum of 5 years. To activate self-exclusion, contact our support team at [email protected] and request the exclusion in writing. Once active, the exclusion cannot be reversed for any reason until the full period has elapsed. son101 also offers shorter time-out periods of 24 hours to 90 days for players who need a temporary break.

son101 customer support is available 24 hours a day, 7 days a week, 365 days a year. You can reach our team by emailing [email protected]. For responsible gaming requests — such as self-exclusion, deposit limit changes, or time-out activations — our team prioritises these and aims to respond within 2 hours. All support communications are handled in English and responses are provided in Bangladesh Standard Time (BST, UTC+6).