Responsible Gaming at son101
Gaming should always be fun. son101 provides the tools, resources, and guidance every player in Bangladesh needs to stay in control and enjoy gaming safely.
Our Commitment to You
At son101, we believe that responsible gaming is not a legal checkbox — it is a genuine responsibility we take seriously every single day. Our platform is built to deliver excitement, entertainment, and fair competition to players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. But we also recognise that for a small number of players, gambling can stop being fun and start causing real harm.
son101 is committed to providing every registered player with the information, tools, and direct support channels they need to keep their gambling recreational, controlled, and within their personal limits. We actively monitor player behaviour for signs of problem gambling and will reach out proactively when our systems flag a concern — because we would rather have a difficult conversation early than allow harm to continue unaddressed.
This page explains every responsible gaming feature available on the son101 platform, answers common questions about how these tools work, and tells you exactly what to do if you feel your gambling is no longer under control. Please read it carefully. Sharing it with a family member or trusted friend is also encouraged.
Age Restriction Policy
Strictly 21+ Only: son101 does not permit any person under the age of 21 to register an account, place bets, or access real-money gaming features. This rule is non-negotiable and is enforced through identity verification on every new account.
All players must be aged 21 years or older to use son101. During the account registration process, you will be required to provide a valid form of government-issued identification — such as a National Identity Card (NID) or passport — to confirm your date of birth. Accounts where age cannot be verified will be suspended pending document submission, and any winnings generated during an unverified period may be withheld until verification is complete.
If you are a parent or guardian and you are concerned that someone under 21 in your household may be accessing son101 or any other online gambling platform, we strongly recommend taking the following steps:
- Use parental control software on shared devices to restrict access to gambling websites.
- Never share your son101 login credentials with children or other household members.
- Log out of your account after each session and secure your device with a PIN or biometric lock.
- Have an open conversation with young people in your home about the risks associated with gambling.
If you believe an underage person has accessed or registered on son101, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action.
Responsible Gaming Tools
son101 provides a comprehensive suite of responsible gaming tools that every registered player can access at any time through their account settings. These tools are free to use, take effect promptly, and cannot be reversed or weakened during their active period.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Deposit limits take effect immediately when set. Requests to increase a deposit limit are subject to a 72-hour cooling-off period before the increase becomes active — this delay is intentional and is designed to prevent impulsive decisions.
- Daily limit: Resets every 24 hours from the time the limit was set.
- Weekly limit: Resets every 7 days.
- Monthly limit: Resets on the same date each calendar month.
Session Time Limits
Set a maximum session duration so that son101 automatically logs you out after a specified period of continuous play. Available session durations range from 30 minutes to 8 hours. You will receive an on-screen notification when you are 10 minutes away from your session limit. Once the limit is reached, you will be logged out and will need to log back in before you can continue — this intentional friction gives you a natural pause point to reassess whether you want to continue playing.
Loss Limits
Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your net loss reaches the limit you have set, you will be unable to place further bets until the limit period resets. Like deposit limits, loss limit reductions take effect immediately, while increases require the 72-hour cooling-off period. Loss limits work alongside deposit limits to give you two independent layers of financial protection.
Time-Out (Short-Term Break)
If you need a short break from gambling, the time-out feature allows you to temporarily suspend your son101 account for a period of your choosing — from 24 hours up to 90 days. During a time-out period, your account is locked and you cannot log in, deposit funds, or place bets. Pending withdrawals will still be processed normally. Time-outs cannot be cancelled or shortened once activated; you must wait until the full period has elapsed before regaining access.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need a more serious break from gambling. You can self-exclude your son101 account for a minimum of 6 months or a maximum of 5 years. During the self-exclusion period, your account will be completely deactivated, you will be removed from all marketing lists, and any bonus offers will be cancelled. Once a self-exclusion is activated, it cannot be reversed for any reason until the full exclusion period has ended. To request self-exclusion, contact our support team directly.
- Minimum self-exclusion period: 6 months.
- Maximum self-exclusion period: 5 years.
- All pending balances are retained and processed normally.
- Re-activation requires a formal review after the exclusion period ends.
Reality Checks & Notifications
son101 sends periodic reality check notifications during active gaming sessions to remind you how long you have been playing and how much you have wagered or won or lost in the current session. You can configure the frequency of these notifications — every 30, 60, or 90 minutes — in your account settings. We also send weekly account summary emails showing your total deposits, withdrawals, and net result for the preceding seven days, so you always have a clear picture of your gambling activity.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following self-assessment questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or reach out to a professional counselling service.
You are not alone. Problem gambling affects people from all walks of life. Recognising the signs is the first and most important step toward getting help. son101 is here to support you through this process without judgement.
Getting Help
If you feel that gambling is having a negative impact on your life or the lives of people around you, please do not wait. Help is available and reaching out is a sign of strength, not weakness. Below are the primary ways you can get support through son101 and through external resources available in Bangladesh.
son101 Player Support
Our responsible gaming support team is available 24 hours a day, 7 days a week. Contact us to activate self-exclusion, set account limits, request a time-out, or simply talk through your concerns with a trained support representative. All responsible gaming conversations are treated with complete confidentiality.
Support Email: [email protected]
Response time: Within 2 hours for responsible gaming requests (Bangladesh Standard Time, UTC+6).
Talk to Someone You Trust
Sometimes the most important first step is simply talking to a trusted friend, family member, or colleague about what you are experiencing. If you are based in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, reaching out to someone close to you can provide immediate emotional support while you seek more structured help.
Professional Counselling
Bangladesh has a growing network of mental health and addiction counselling services. We encourage players who are struggling with problem gambling to seek professional psychological support. A qualified counsellor can work with you on behavioural strategies, financial recovery planning, and emotional wellbeing. Ask your local hospital, community health centre, or general practitioner for a referral to an addiction specialist.
Important: If you are in immediate financial distress, mental health crisis, or feel that gambling is causing harm to yourself or your family, please seek professional help without delay. son101's support team can help you activate account restrictions immediately while you arrange longer-term assistance.
Tips for Safe & Enjoyable Play
The vast majority of son101 players gamble safely and responsibly. The following tips are designed to help every player — whether they are a casual cricket betting fan enjoying the BPL season or a regular slots player — keep gambling in its proper place as a form of entertainment.
- Set a budget before you start. Decide how much money you can comfortably afford to lose before each gaming session and treat that amount as the cost of entertainment. Never gamble with money you cannot afford to lose.
- Treat gambling as entertainment, not income. The house edge means that over time, the casino will always have a mathematical advantage. Never rely on gambling as a source of income or as a way to pay bills.
- Take regular breaks. Set a session timer and step away from the screen regularly. Physical activity, social interaction, and rest are all important for maintaining a healthy relationship with gambling.
- Do not chase losses. Losing streaks are a normal part of gambling. Chasing losses by increasing bet sizes or extending sessions is one of the most common patterns that leads to problem gambling. Accept losses as part of the experience and stop when your budget is reached.
- Keep gambling separate from alcohol or substance use. Gambling while under the influence of alcohol or other substances impairs your judgement and makes it harder to make clear, rational decisions about how much to wager.
- Never gamble when you are emotionally distressed. Stress, anger, grief, and anxiety are not good emotional states for gambling. If you are going through a difficult period in life, consider taking a time-out until you are in a better headspace.
- Use the tools available to you. son101's deposit limits, session limits, and self-exclusion tools exist for your benefit. Using them is a sign of a mature, in-control player — not a sign of weakness.
- Keep track of your gambling spending. Review the weekly account summary emails son101 sends you and be honest with yourself about whether your gambling spending aligns with your personal budget.